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How long does the delivery take?

In order to use resources responsibly we produce most of our pieces after a respective order. If the selected item is in stock, it takes about 3 business days (within EU) until your order will be dispatched. If the ordered product is not in stock, we will manufacture it according to your order in our design workshop in Apolda, Germany. An approximate delivery time can be found in the details of the product view. On average the delivery time is 7 business days (within EU). Upon receiving your payment we forward your order to production.

 

Is registration necessary for placing an order?

No. Registering and account is optional. Having an account does make it easier to trace your order and offers you a newsletter subscription. With a guest account you can place an order. In that case all the entered data is only used to process your order. Subscribing to our newsletter without an account is available at the bottom of our website.

 

How can I be sure that I choose the right size?

If you have any doubts in selecting the right size, we are glad to help you. Do not hesitate to get in touch with us via service@kaseee.com or +49 (0) 3644 516392.

 

What if a product does not meet my expectation?

You can return the product within 30 days, provided it is still unused.

 

How is the refund processed?

Upon receiving the product we will check the product(s) for their unused condition. Thereafter the contract will be reversed and the money will be refunded via bank transfer or Paypal, depending on the method of payment used.